Delivery Information

Al-Futtaim ACE delivery charges are calculated based on the delivery service chosen.

Delivery Services Delivery charges Conditions
Standard Delivery (Delivery in 3 - 5 days) AED 20 Free standard delivery on orders above AED 499

Delivery services for large appliances (such as home appliances* and large screen TVs**) is undertaken directly by our vendors. In this case the delivery can take up to 14 days. Delivery charges may apply. Installation of these items is included along with delivery. ***
*Installation is included with delivery.
**Installation for select TV brands included and valid only for TVs measuring 49" and more. Delivery service of major domestic appliances (MDAs) & large TVs to remote locations will incur an extra charge.
***Installation is valid only in certain areas.


  1. There are no deliveries on Fridays or UAE public holidays.
  2. All orders will be delivered between 9am and 7pm.
  3. For more details, contact our Customer Service Centre via the contact us page, or get in touch with us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week.