Click & Collect


  1. What is Click & Collect?
  2. How do I place an order using Click & Collect?
  3. How much does it cost and when will I be able to collect?
  4. Can I choose any store?
  5. Can I change my store once I have placed my order?
  6. How can I pay for my Click & Collect order?
  7. Can I pay in cash or card when collecting my order?
  8. Can you cancel a Click & Collect order?
  9. How do I collect my order?
  10. What do I need to bring to collect my order?
  11. Can I nominate or send someone to collect my Click & Collect order?
  12. How long will you hold my order?
  13. What if I do not collect my Click & Collect order within 14 days?
  14. Where do I collect my order in store?
  15. Are all of your products available for Click & Collect?
  16. What if I want to return my Click & Collect order?

 

What is Click & Collect?

Click & Collect is a convenient service which allows you to place an order on our website, choose the store nearest to you and collect it at your convenience.

 

How do I place an order using Click & Collect?

  1. Shop for your favorite products on Aceuae.com
  2. Add these products to your basket.
  3. Click the mini-basket from the top right of the screen and select the ‘View Cart' button.
  4. Select ‘Secure Checkout’ and then select ‘Collect’ from the drop down menu.
  5. Choose the store you would like to collect from by selecting your Emirate which will then show you stores located within your selected vicinity.
  6. Sign in or checkout as a guest and enter your personal information.
  7. Select `Go to Payment Details’ where you review and pay for your order using the 'Place Your Order' button.

 

How much does it cost and when will I be able to collect?

Click & Collect is a free service offered by all Ace stores.

If you place your order by 6pm, we will endeavor to have your order ready for you the following day. However, if we are shipping your product(s) from our Customer Fulfillment Center, it might need additional time – you’ll be notified of how long it takes, when you’ve selected your store on Aceuae.com

 

Can I choose any store?

Yes! However, there may be occasions when a store is not available to collect from. If this is the case, you will not be able to select the store when placing your order.

 

Can I change my store once I have placed my order?

Unfortunately no, we cannot amend your selected store once you have completed your order.

If you do wish to change your chosen store, you can cancel your order and place a new one.

 

How can I pay for my Click & Collect order?

Click & Collect is a prepaid service, which means you can only pay online using your credit or debit card

 

Can I pay in cash or card when collecting my order?

Unfortunately no. If you would like to pay in cash you can have your order delivered to your home or office by selecting our ‘Cash on Delivery’ service at checkout.

 

Can you cancel a Click & Collect order?

Yes, you can. Once a Click and Collect order has been placed, you can cancel it up until it is collected.

To cancel your order, please email our Customer Service Centre through our Contact Us page or call us on 800 ASK ACE (800 275 223) between 9am and 9pm (excluding public holidays).

A cancellation will result in a refund via your original payment method.

 

How do I collect my order?

  1. Once you place your order, you will be notified by email and SMS when it is ready for collection
  2. All products will be held in the store for 14 days, from the time of notification
  3. When you visit the store to collect your products, please bring a copy of your order confirmation details with you, either printed or electronic.
  4. You will also need to provide a form of identification, so we can ensure we are releasing the order to the right person

 

What do I need to bring to collect my order?

You need to either present the SMS you’ve receive or your email confirmation. This can either be printed or on your smart phone or tablet.

We will also need to see a form of identification to make sure that we are giving your order to the right person.

This needs to be either:

  1. Valid Emirates ID
  2. Valid driver's license or passport featuring a current photograph

 

Can I nominate or send someone to collect my Click & Collect order?

Of course you can.

To make sure the right person collects it, we would need an authorization letter written and signed by you, their valid photographic identification (Emirates ID, passport or driving license) along with the order details to ensure that we are releasing the order to the right person.

 

How long will you hold my order?

We’ll hold your order in store for 14 days, after which we’ll return the order to the Customer Fulfillment Center and process a refund.

Please note, it may take up to 14 days for you to receive your refund.

 

What if I do not collect my Click & Collect order within 14 days?

If you do not collect your order within 14 days, your order will be cancelled.

We will refund you on the original payment method used to place your order.

 

Where do I collect my order in store? 

Each store has a clearly marked and dedicated Click & Collect collection point.

Any of our staff will be happy to help you find your way there.

 

Are all of your products available for Click & Collect?

Unfortunately, not all of our products are available for Click & Collect. This tends to be our larger items such as Garden Furniture or Gazebos.

You will still be able to order the product for home delivery.

 

What if I want to return my Click & Collect order?

Click and Collect orders can be returned to any UAE Al-Futtaim ACE store. For more details on our returns policy, please click here: Returns & Refunds Policy