Payment

Know more about the different payment methods
What payment methods can I use?

You’ve got plenty of payment options to choose from. You can use your Visa or Mastercard credit and debit cards, as well as Apple Pay. There's the option for Cash On Delivery too.

Pay using one of the below methods:

  1. Online Payment via Debit and Credit Cards (Visa, AMEX and MasterCard)
  2. Pay Cash on Delivery*
  3. Pay Card on Delivery** option (Debit/Credit Card Payments) is available at an administrative fee of AED 5. For Pay Card on Delivery, you need to raise a request by calling our Customer Care team.
  4. Al-Futtaim ACE Gift Cards***

*Subject to delivery location. **Please call our Customer Care Team to place a request so that our delivery team carries a POS machine at the time of delivery ***Al-Futtaim ACE Gift Cards can only be used to make a payment in-store when Click and Collect is chosen. Gift Cards cannot be redeemed online.

What is Cash On Delivery?

This is a free service where you can pay for your order using cash upon delivery.

Are your prices inclusive of VAT?

Yes, all prices shown on our website include VAT.

My order has just been canceled because there’s a problem with it. What happened?

We’re sorry this happened, but your order was canceled because we couldn’t process your payment details. To place a new order, you can check the following details to ensure it goes through:

  • Check if the card details saved in your account has the correct information - this could involve anything from your name to the expiry date
  • Make sure you’ve entered the right security code - that’s the 3-digit number on the back of your card
  • For any other questions, you can get in touch with us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week