Orders

Learn how to order online and check the status of your orders
How do I know if my order has been completed successfully?

Once you reach our Thank You page with the confirmed details of your order, it means your order was completed successfully. We’ll also send you an email and SMS confirming we’ve got your order.

How can I check the status of my order?

Just log in to your Al-Futtaim ACE account to review the status of your orders and other related information in the 'My Account' section.

What qualifies as a proof of purchase for my online order?

Once your order has been delivered or collected, you'll receive a tax invoice along with the items that will list your order and payment details. This can be used as a proof of purchase for any future communications.

Can I cancel my order?

Yes, but only if it’s still being processed by us. You can get in touch with us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week. However, if your order is already with our delivery partner, you can make use of our free returns policy, which allows you to return your items within 30 days of you purchasing them.

Can I change my order?

Yes, but only if it’s still being processed by us. You can get in touch with us at 800 ASK ACE (800 275 223) to amend some of your order details including:

  • Delivery address
  • Contact number
  • Product(s)
Can I place an order for items that are out of stock?

Sometimes our products sell out faster than we expected them to, but we’re working just as fast to get it back in stock. So if you find something you like that has gone out of stock, simply enter your email address in the text field where it says Item is currently out of stock and we’ll let you know as soon as it’s back with us.

Why was my order cancelled?

We’re so sorry this happened, but if your order or part of it was cancelled it could have been due to us not being able to verify your payment details, due to technical issues, or if the item was damaged. If you've already made the payment for your canceled items, rest assured we would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at 800 ASK ACE (800 275 223).