We deliver across UAE. No matter which emirate you stay in, we’ve got you covered.
Depending on the items you've ordered, your delivery may take between 5 - 7 working days. You'll be informed of your estimated delivery time when you checkout. Some items are delivered directly to you by our vendor partners and may take more time for delivery. Please see below for their delivery schedule and any additional charges:
Delivery is free for all orders over AED 99. Other charges may apply, as below:
1. Assembly & Installation Charges
While some of our items come with free installation, others can be assembled and installed at a nominal charge of AED 40 per item. Some models may have additional installation charges. To know more about the charges and the items covered under different installation categories, please get in touch with us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week.
2. For Large Appliances, additional delivery charges* apply as per below:
a) For Midea & Hitachi Brands, outstation delivery charges apply as below:
Abu Dhabi Delivery Charges
|Al Khatem||82||100 AED|
|Al khazna||125||150 AED|
|Madinat Zayed - Beda Zayed||159||200 AED|
|Bu Hasa||204||250 AED|
|Abu Al Abyadh||225||300 AED|
|Al Ghader||225||300 AED|
|Jabel Dhana||240||300 AED|
Al Ain Delivery Charges
|AL WAGAN||100||150 AED|
|AL KHAZNA||75||100 AED|
|AL HAYER||55||75 AED|
|AL FAQA||70||100 AED|
|AL KHATAM||85||100 AED|
|ABU SAMRA||55||75 AED|
|SHOIB MADAM||100||100 AED|
*Additional installation charges may apply for some models.
b) For Better Life Brands (Siemens, SMEG, Wolf, Hostess, Terim)
|Ras Al Khaimah||Sunday & Wednesday|
|Al Ain & Fujairah||Every Thursday|
|Dubai & Sharjah||Saturday to Thursday in 2 delivery slots - between 10am to 2pm and 2pm to 6pm|
Delivery Charges (per location/emirate)
|Abu Dhabi, Ras Al Khaimah & Fujairah||AED 450|
Installation & Other Charges
- Installation Fee: Standard installation comes with 5-meter cable. Additional charge of AED 50 per 5-meter cable applies
- Restocking Fee: 30% of the item value (RP)
3. Candy Products Delivery & Installation
Delivery & Installation is done by a 3rd party and will incur charges as below:
|Delivery Only||Dubai, Sharjah & Ajman||AED 75|
|Delivery Only||Abu Dhabi, Al Ain, Ras Al Khaimah & Fujairah||AED 150|
|Delivery & Installation*||All 7 Emirates except Western Region||AED 300|
|Delivery & Installation*||Western Region||AED 650|
*Additional charges may apply as below:
|Removal of Old AC unit||AED 100|
|Wall Bracket||AED 100|
|Extra Copper Pipe||AED 70 per meter|
|Electrical Work||Out Of Scope|
We’ll send you an email when your order is out with our delivery partner. Our delivery partner will also send an SMS with a tracking link, so you'll know exactly where they are.
Yes, you can. Call us at 800 ASK ACE (800 275 223) and let us know the new delivery address you’d like us to deliver your order to.
Our delivery partner might ask for your ID while delivering your order, so please keep it handy. If you've placed a Cash on Delivery order, you'll also need to present the exact amount of cash on receiving your delivery.