We deliver across UAE. No matter which emirate you stay in, we’ve got you covered.
Depending on the items you've ordered, your delivery could take between 3 - 5 days if it's from our ACE facility, or 5 - 7 days if it's from our vendors. You'll be informed of your estimated delivery time when you checkout.
Delivery is free for all orders over AED 99. Other charges may apply, as below:
1. Assembly & Installation Charges
While some of our items come with free installation, others can be assembled and installed at a nominal charge of AED 40 per item. Some models may have additional installation charges. To know more about the charges and the items covered under different installation categories, please get in touch with us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week.
2. For Large Appliances, additional delivery charges* apply as per below:
a) For Midea & Hitachi Brands, outstation delivery charges apply as below:
Abu Dhabi Delivery Charges
|Al Khatem||82||100 AED|
|Al khazna||125||150 AED|
|Madinat Zayed - Beda Zayed||159||200 AED|
|Bu Hasa||204||250 AED|
|Abu Al Abyadh||225||300 AED|
|Al Ghader||225||300 AED|
|Jabel Dhana||240||300 AED|
Al Ain Delivery Charges
|AL WAGAN||100||150 AED|
|AL KHAZNA||75||100 AED|
|AL HAYER||55||75 AED|
|AL FAQA||70||100 AED|
|AL KHATAM||85||100 AED|
|ABU SAMRA||55||75 AED|
|SHOIB MADAM||100||100 AED|
*Additional installation charges may apply for some models.
b) For Better Life Brands (Siemens, SMEG, Wolf, Hostess, Terim)
|Ras Al Khaimah||Sunday & Wednesday|
|Al Ain & Fujairah||Every Thursday|
|Dubai & Sharjah||Saturday to Thursday in 2 delivery slots - between 10am to 2pm and 2pm to 6pm|
Delivery Charges (per location/emirate)
|Abu Dhabi, Ras Al Khaimah & Fujairah||AED 450|
Installation & Other Charges
- Installation Fee: Standard installation comes with 5-meter cable. Additional charge of AED 50 per 5-meter cable applies
- Restocking Fee: 30% of the item value (RP)
We’ll send you an email when your order is out with our delivery partner. Our delivery partner will also send an SMS with a tracking link, so you'll know exactly where they are.
Yes, you can. Call us at 800 ASK ACE (800 275 223) and let us know the new delivery address you’d like us to deliver your order to.
Our delivery partner might ask for your ID while delivering your order, so please keep it handy. If you've placed a Cash on Delivery order, you'll also need to present the exact amount of cash on receiving your delivery.
Yes, we have partnered with a third party service Shuram Transport & Logistics to deliver our products to Oman.
The delivery service is limited to the following areas in Oman:
- Areas within Muscat Governorate (Limited to the following cities/welayats): Al Khoud, Al Hail, A’ Seeb, Mawaleh, Boshur, Qurum , Al Amerat ,Ansab, Al Khuwair, Madinat Qaboos,Ghala, Ghubra,Athaiba, Ruwi, Wadi Kabeer, Muttrah Qantab (excluding Quriyat)
- Areas within a maximum distance of 10 km from the main Al Batinah (Oman-Dubai) highway (Limited to the following cities): Shinas, Sohar, Saham, Suwaiq, Musana, Barka and Rumais
Delivery outside these geographic areas will require a separate quote from Shuram.
Shuram normally delivers within 5 to 7 working days from the date of shipment pickup. During this transit time, we will keep you informed on the status of your delivery.
Delivery charges are calculated based on Weight OR Volume of the shipment, whichever is higher:
|By Weight||AED 1.00||per kg|
|By Volume||AED 100.00||Per cubic meter|
*Minimum delivery charge of AED 100 applies
You will have to pay 5% of the invoice value for customs duty. This will be paid on your behalf to Omani Customs authorities when the shipment crosses the border.
Your products will be shipped by road.
Shuram Transport & Logistics guarantees the safety of your shipment. If there is any damage during transit, it will be repaired/replaced by Shuram.
In case of any manufacturing defects, ACE will replace/refund the product. Any such defects need to be notified within 5 days of delivery.
Yes, you can get your products assembled/installed by Shuram for an extra charge.
Please contact Shuram Travel & Logistics on +9714-3326060 (Dubai) or +968-24600875 (Muscat) to learn more about assembly charges and to book an appointment. All the charges will have to be paid in advance.
Yes. Buy online and mention your request for delivery in Oman while placing your order. You can then contact Shuram Travel & Logistics, giving them your order reference number. Shuram will arrange to collect your products from ACE and delivery it to you in Oman. You will have to pay the delivery charges and customs directly to Shuram, or you can visit our stores in Dubai Festival City or Al Ain to make the payment.
The refund/exchange policy of 30 days applies to all returnable* products purchased from ACE. However, you will have to ship the product(s) back to our store in the UAE with complete packaging, any accessories and the original invoice in order to process the return. Shipping charges and customs duty paid by you will not be refunded.
As per UAE laws, the products going out of UAE can be claimed for refund. We will support you with the necessary documents to help you claim the refund. You will need to approach the authorities directly to claim your refund. Shuram can assist in claiming the refund by appointing an agent. You will have to pay a minimum charge of AED 250 for initiating the refund claim through the authorized agent. Please call Shuram for additional details.