Delivery Information

Find out more about our delivery services across UAE & Oman
Where do you deliver in the UAE?

We deliver across UAE. No matter which emirate you stay in, we’ve got you covered.

How long will delivery take?

Depending on the items you've ordered, your delivery could take between 3 - 5 days if it's from our ACE facility, or 5 - 7 days if it's from our vendors. You'll be informed of your estimated delivery time when you checkout.

How much does delivery cost?

Delivery is free for all orders over AED 99. Other charges may apply, as below:

1. Assembly & Installation Charges

While some of our items come with free installation, others can be assembled and installed at a nominal charge of AED 40 per item. Some models may have additional installation charges. To know more about the charges and the items covered under different installation categories, please get in touch with us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week.

2. For Large Appliances, additional delivery charges* apply as per below:

a) For Midea & Hitachi Brands, outstation delivery charges apply as below:

Abu Dhabi Delivery Charges

Area KM Charges
Samha 60 75 AED
Shalila 60 75 AED
Adla 70 75 AED
Taweelah 70 75 AED
Al Khatem 82 100 AED
Ghantoot 94 100 AED
Al khazna 125 150 AED
Marfa 145 150 AED
Tariff 150 150 AED
Madinat Zayed - Beda Zayed 159 200 AED
Asab 181 250 AED
Habshan 186 250 AED
Hamim 194 250 AED
Bu Hasa 204 250 AED
Bainouna 222 300 AED
Liwa 225 300 AED
Abu Al Abyadh 225 300 AED
Al Ghader 225 300 AED
Ruwais 232 300 AED
Jabel Dhana 240 300 AED
Ghayathi 252 350 AED
Gwaifath 325 350 AED
Sila 340 350 AED

Al Ain Delivery Charges

Area KM Charges
AL WAGAN 100 150 AED
SHUAIB 65 100 AED
ALQUA 135 175 AED
AL KHAZNA 75 100 AED
NAHEL 75 100 AED
AL HAYER 55 75 AED
BUKRAYA 70 100 AED
REMA 65 100 AED
AL FAQA 70 100 AED
AL KHATAM 85 100 AED
ABU SAMRA 55 75 AED
SUWAHAN 75 100 AED
SHOIB MADAM 100 100 AED
ARKAN 80 100 AED

*Additional installation charges may apply for some models.

b) For Better Life Brands (Siemens, SMEG, Wolf, Hostess, Terim)

Delivery Schedule

Emirate Delivery Days
Ras Al Khaimah Sunday & Wednesday
Al Ain & Fujairah Every Thursday
Dubai & Sharjah Saturday to Thursday in 2 delivery slots - between 10am to 2pm and 2pm to 6pm

Delivery Charges (per location/emirate)

Emirate Delivery Charges
Dubai AED 150
Sharjah AED 200
Abu Dhabi, Ras Al Khaimah & Fujairah AED 450

Installation & Other Charges

  • Installation Fee: Standard installation comes with 5-meter cable. Additional charge of AED 50 per 5-meter cable applies
  • Restocking Fee: 30% of the item value (RP)
How will I know when my order is on its way to me?

We’ll send you an email when your order is out with our delivery partner. Our delivery partner will also send an SMS with a tracking link, so you'll know exactly where they are.

Can I change my delivery address after placing an order?

Yes, you can. Call us at 800 ASK ACE (800 275 223) and let us know the new delivery address you’d like us to deliver your order to.

Do I have to present anything at the time of delivery?

Our delivery partner might ask for your ID while delivering your order, so please keep it handy. If you've placed a Cash on Delivery order, you'll also need to present the exact amount of cash on receiving your delivery.

Do you offer delivery of your products to Oman?

Yes, we have partnered with a third party service Shuram Transport & Logistics to deliver our products to Oman.

Can I get my products from ACE delivered anywhere in Oman?

The delivery service is limited to the following areas in Oman:

  • Areas within Muscat Governorate (Limited to the following cities/welayats): Al Khoud, Al Hail, A’ Seeb, Mawaleh, Boshur, Qurum , Al Amerat ,Ansab, Al Khuwair, Madinat Qaboos,Ghala, Ghubra,Athaiba, Ruwi, Wadi Kabeer, Muttrah Qantab (excluding Quriyat)
  • Areas within a maximum distance of 10 km from the main Al Batinah (Oman-Dubai) highway (Limited to the following cities): Shinas, Sohar, Saham, Suwaiq, Musana, Barka and Rumais

Delivery outside these geographic areas will require a separate quote from Shuram.

How long will it take to deliver the products?

Shuram normally delivers within 5 to 7 working days from the date of shipment pickup. During this transit time, we will keep you informed on the status of your delivery.

What are the delivery charges for Oman?

Delivery charges are calculated based on Weight OR Volume of the shipment, whichever is higher:

By Weight AED 1.00 per kg
By Volume AED 100.00 Per cubic meter

*Minimum delivery charge of AED 100 applies

What about the customs duty of Oman?

You will have to pay 5% of the invoice value for customs duty. This will be paid on your behalf to Omani Customs authorities when the shipment crosses the border.

How will my products be shipped?

Your products will be shipped by road.

What happens if my products are damaged during transit?

Shuram Transport & Logistics guarantees the safety of your shipment. If there is any damage during transit, it will be repaired/replaced by Shuram.

What happens if the product(s) have a manufacturing defect?

In case of any manufacturing defects, ACE will replace/refund the product. Any such defects need to be notified within 5 days of delivery.

Can I also get the products assembled/installed?

Yes, you can get your products assembled/installed by Shuram for an extra charge.

Please contact Shuram Travel & Logistics on +9714-3326060 (Dubai) or +968-24600875 (Muscat) to learn more about assembly charges and to book an appointment. All the charges will have to be paid in advance.

Can I buy online and get the products delivered to Oman?

Yes. Buy online and mention your request for delivery in Oman while placing your order. You can then contact Shuram Travel & Logistics, giving them your order reference number. Shuram will arrange to collect your products from ACE and delivery it to you in Oman. You will have to pay the delivery charges and customs directly to Shuram, or you can visit our stores in Dubai Festival City or Al Ain to make the payment.

Can I return the products?

The refund/exchange policy of 30 days applies to all returnable* products purchased from ACE. However, you will have to ship the product(s) back to our store in the UAE with complete packaging, any accessories and the original invoice in order to process the return. Shipping charges and customs duty paid by you will not be refunded.

Will I get a VAT refund of 5%?

As per UAE laws, the products going out of UAE can be claimed for refund. We will support you with the necessary documents to help you claim the refund. You will need to approach the authorities directly to claim your refund. Shuram can assist in claiming the refund by appointing an agent. You will have to pay a minimum charge of AED 250 for initiating the refund claim through the authorized agent. Please call Shuram for additional details.

How can I contact Shuram?

Shuram has offices in Dubai and Muscat. You can call them on +97143326060 (Dubai) or +96824600875 (Muscat) during 8 am to 5 pm (Saturday to Thursday).

Alternatively, you can also write to them on cargo@shuramgroup.om or shuramdx@emirates.net.ae