Click & Collect
It's a free service that allows you to shop online and conveniently collect your order from any ACE store in the UAE.
Choose your products
Opt for Click & Collect
Select a collection store
Collect your order
Click & Collect is a free service provided by us.
Depending on the store selected, your items will be ready for collection as followed:
Dubai Festival City store: Order before 2pm for next day collection
All other stores: Order before 2pm for collection within 2 days from date of purchase
You can select any of our 9 stores across these locations in the UAE:
- Dubai Festival City, Dubai
- Sheikh Zayed Road, Dubai
- Dubai Motor City, Dubai
- Ibn Battuta Mall, Dubai
- Yas Island, Abu Dhabi
- Mina Road, Abu Dhabi
- Dalma Mall, Abu Dhabi
- Bawadi Mall, Al Ain
- Manar Mall, Ras Al Khaimah
You can cancel your order only if it’s still being processed by us. To cancel your order, call us at 800 ASK ACE (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week.
You can’t change your selected store once you’ve completed your order. However, if your order is still being processed by us, you can cancel it by calling us at 800 ASK ACE (800 275 223), and then place a new order, selecting the collection store of your choice.
Click & Collect is a prepaid service. You can use your Visa, Mastercard or debit card as well as Apple Pay to pay for your order online.
We’ll send you an email and SMS to notify you when your order is ready for collection and it’s time to head to your selected store.
You'll have to bring your order number which you can show through the email or SMS we sent when your order was ready for collection. You'll also have to present your debit or credit card used for the payment, so we know we’re giving the order to the right person.
Yes, you can authorize someone else to collect your order. They'll have to bring an authorization letter written and signed by you, the order number through an email or SMS, and their Emirates ID, passport or driving license for verification.
We'll hold your order in store for 14 days. If your order goes uncollected after 14 days, we'll cancel it and process your refund.
All our participating stores have a clearly marked and dedicated Click & Collect counter. If you're not sure where our Click & Collect point is, our store staff will be happy to help you.
Not all of our products are available for Click & Collect service. This is usually with our larger items such as garden furniture, electronics and appliances that require 2-man delivery. On our website, these products will feature the home delivery option.
There are 2 ways to return your Click & Collect items:
- At your nearest ACE store
- You can arrange for a pick-up of your item(s) by calling us at 800 ASK ACE (800 275 223)
For more details on our returns policy, click here.